Call Handling Software

Vesta NXT

Cloud or on-premises
emergency call handling software

911 made easy with VESTA NXT
A revolutionary user interface born from years of research. Decisions informed by AI and additional context from your community. Data securely, automatically shared with those who need it. And all of it happens on the device, location and deployment option that fits your agency today, and adjusts to your needs tomorrow.

Conversational intelligence
With no extra work, AI transcribes and translates the 9-1-1 audio in real time — summarizing calls on the fly.

A true safety and security ecosystem
Motorola is the one partner with a comprehensive safety and security ecosystem connecting workflows before, during and after an incident.

Community data on demand
Community cooperation drives public safety. Share data with your PSAP to accelerate response.

The flexibility you need
Work the way your team wants to work. Desktop, laptop, or tablet? On-premises or cloud? Same user experience.

Transforming 9-1-1 for faster response, less stress
Easier to learn and easier to use. Calls travel left to right in a responsive user interface showing only what is necessary. Built with and for telecommunicators.

Vesta NXT

Different by design
Are you overwhelmed with staffing shortages, burnout, and endlessly training new employees in a high stress, multi-tasking environment? Transform your 9-1-1 center with a revolutionary user experience, decisions assisted by AI, additional context from your community, and data securely, automatically shared with those who need it. Experience it all with the device, location and delivery option that fits your agency today, and adjusts to your needs tomorrow.

VESTA — the system you know and trust, transformed.

Whether you deploy in the cloud or on-premises, users have the same experience.

The user interface reimagined from the ground up

We started with a blank computer screen and two years of side-by-side research with telecommunicators taking 9-1-1 calls. We had to use eye-tracking software because telecommunicators move so fast, even they couldn’t explain what they had done in post-call interviews.

We embedded the telecommunicator in our research throughout the process. And with them, we challenged the deeply held preconceived notions and institutional knowledge about what a user interface for a 9-1-1 telecommunicator needed to be.

The result is a user interface built from the ground up for the telecommunicator’s actual workflow needs so they experience less stress, faster response and lower burnout.

Compatible solutions

Explore integrations across the Motorola Solutions ecosystem

VESTA 9-1-1

Enhance how you protect and serve the community with integrated cloud and cyber capabilities. Proven technology that continues to innovate.

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PremierOne CAD

Streamline the data flow from call handling to dispatch and coordinate response to large-scale incidents with decisive speed and maximum configuration.

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Spillman Flex® CAD

Connect responders with complete life-saving information in an integrated and off the shelf solution built for single or multi-jurisdictional dispatch.

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